The relationships between Vendor and Client are governed by Latvian legislation.
If a customer purchases clothing and accessories, hereafter called Goods, offered in TILI Homepage, via Internet then such a mutual agreement is considered a Distance contract and it is subject to regulations on Distance contract, including, but not limited to European Parliament and Council Directive 97/7/EEC on the protection of customers in respect of distance contracts, Republic of Latvia “Consumer Rights Protection Law”, and The Cabinet of Ministers of the Republic of Latvia “Regulations regarding Distance Contracts”.
All prices of Purchases on the online store are indicated in EUR currency.
ORDER PROCESS AND PAYMENT
Client draws up order by adding up Purchase to „cart” and giving their name, surname, address, telephone number, e-mail and manner of payment and delivery.
Vendor approves that data given by Client is correct, will be used only in purchase order process and delivery and follows all personal data requirements given by Latvian legislation.
Vendor is not responsible for Clients given data accuracy while filling order.
Vendor does not verify buyers or owners personal data and does not take responsibility for damages that can occur while using third parties payment cards or personal data.
If order has been formalized successfully , Client receives approval in their e-mail. There is indicated order status and additional information. If approval e-mail does not appear in “inbox”, Client should contact Vendor.
Vendor accepts payments with Paypal and Bank paymanet.
We have done our best to display as accurately as possible the colours of the Goods shown on the Website. However, because the colours you see will depend on your monitor/device settings, we can not guarantee the 100% colours matching with the actual Goods.
SHIPPING AND ORDER RECEIPT DATE
Every purchase is processed individually within 3 – 7 working days starting from next day of the purchase and dispatched with chosen delivery service.
PRE ORDERS will be produced within 3 weeks + delivery time.
Vendor provides delivery to all countries in the world. Free shipping for orders from 100.00EUR and above, except courier service.
Order receipt date depends on Clients conducted payment of Purchase, on delivery region and address and on the delivery time of particular delivery service that provides exact delivery and that is not directly dependent on Vendor.
While putting up an order Client have the opportunity to choose the most suitable types of custom receipt:
- Receive at TILI studio – Rigas street 12, Cesis. You will be able to receive your purchase right away after it has been made. We are opened every working day from 11AM – 5PM.
- Omniva parcel terminal – Fastest delivery in Baltic States. Delivery usually takes 2-3 working days.
- Latvian Post – Regular post service around the globe. Delivery in Latvia takes up to 5 working days and elsewhere in the world up to 14 working days.
In cases when Purchase has not been delivered to Client because of loss made by postal service workers (or a courier), Vendor reimburse amount of payment for item and shipping to Client only after receiving proof of loss or compensation from postal service.
Vendor is not responsible for delays caused by chosen deliverer. If the customer has not received order within 30 days from the date of receiving tracking number from Vendor, the Vendor shall be informed of this fact by sending e-mail to email@example.com indicating purchase number and date.
Client have to notify Vendor before returning order by e-mail firstname.lastname@example.org
Client has the rights to decline the Purchase in 14 days time starting with receiving of a Purchase. Return of Purchase is feasible only in cases when appearance of item, consumer properties, items original packaging and marking has been retained.
According to Consumer Protection Act Vendor has the right to refuse to take back Clients Purchase if it is not returned in original packaging, packaging has been severely damaged or there has been noticeable minor usage traces.
Client has the rights to refuse ordered Purchase if it has industrial defect.
While returning an order the Client can exchange it for a similar item or can get back paid expenses. Vendor is covering delivery expenses only if the Purchase have had industrial defect.
If you chose a refund the transfer will be made to the account from which the payment was made. Refund is usually made within 30 days.
Internet site content (graphic materials, textual information, video materials, button icons, data summaries, software and its layout) is a property of SIA Amelia Vintage. It has been protected by Latvian legislation and other international laws that relates to protection of intellectual property.
Republishing and replicating site content is allowed only for personal use. Republishing and replicating site content for other purposes without written coordinated permits is forbidden.
In case of disagreement between Vendor and Client it is being resolved through negations.
In case the dispute is not resolved through negotiation, it is being dealt according to Latvian legislation with the procedures established.
Vendor is not responsible for delivery or other defaults, if there has occurred any kind of superior force – omission from third parties, a nationwide state of emergency, terrorism or its threats, environmental and climate anomalies. If any of these circumstances occur, Vendor is going to prevent caused delays as soon as possible.
IS EVERYTHING FROM TILICOUTURE.COM AVAILABLE AT THE STUDIO?
Not always, as each product is made to order. Even though usually a wide range of products is available at the STUDIO to view and try on, it is possible that some items from tilicouture.com are temporarily not available at STUDIO.
I WANT A SPECIFIC ITEM THAT IS OUT OF STOCK
Please contact info@tilicouture and we will try to sort it out for you.
WHAT ARE YOUR DELIVERY TIMES AND RATES?
Regular service in Europe is approximately 5-7 business days.
Regular service outside of Europe is approximately 7-14 business days.
Latvia / EUR 3-6
Lithuania, Estonia / EUR 8
EU countries / EUR 12
Rest of the world / EUR 28
WHEN WILL MY PRE-ORDER BE SHIPPED?
It is possible to order a desired item that is out of stock (depending on availability) and PRE-ORDERS with production time of three weeks + delivery time.
DO I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES?
TILI couture is not responsible for international taxes and duties. All international taxes and custom duties are applied when a parcel reaches its destination country. You will be responsible for paying additional charges for customs clearance. Please contact your local customs office for further information as customs policies vary widely from country to country. TILI couture cannot inform you about the amount of taxes and duties and any delays in delivery of the package.
DOES THE CLOTHING COME UP AS BIGGER OR SMALLER?
TILI couture items are made with an EU standard sizing and come up as somewhere in the middle.
If you want to be sure of a perfect fit please consult our sizing chart.
TILI couture offers special orders with individual sizing with production times of 2 weeks plus delivery time
WHAT ARE THE ACCEPTED PAYMENT METHODS?
TILI couture uses PayPal as a payment system or you can transferred money after recieve Invoice.