Returns + Exchanges
RETURN / SIZE EXCHANGES
You can return all products ordered at www.tilicouture.com within 14 days after the delivery date.
If you wish to make a return first you need to contact us by email firstname.lastname@example.org, state your order number and reasons for return.
All returned or exchanged items must be in their original packaging and with the label attached and intact. You must include the copy of the invoice which came with your order. Returns charges are to be paid by the customer.
We will not accept returned products that are returned without the label attached, items that have been altered from their original state, worn or damaged.
If you wish to return/exchange an item, you must cover the return charges and send the items to:
Rigas iela 12
Once we receive the returned items you will receive a confirmation email. If you chose a refund the transfer will be made to the account from which the payment was made. Refund is usually made within 30 days.